Cancellation Policy for Non NHS Appointments

Our Appointment Cancellation Policy

You can cancel your appointment for non-nhs treatment with us at any time by telephoning the Practice and selecting the option for cancellation of appointments.

You must notify the Practice at least 24 hours (1 working day) before your appointment.

This allows us to run the clinic efficiently so someone else may take your appointment if you need to cancel.

You do not have to give a reason for cancellation.

There may be times when appointments are cancelled by The Chislehurst Medical Practice, if this happens no fee will be charged and we will always give you as much notice as possible of cancellation.

If you miss your appointment and have failed to notify the Practice 1 working day before your appointment you will be charged an administration fee of £30.  This will be taken from the debit/credit card details you supplied upon booking your appointment.

Issued:            28 June 2011

Review:           June 2014