Comments & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact The Patient Services Manager details of how to pursue a complaint are available in our complaints leaflet (see link below)

We are continually striving to improve our service. Any helpful suggestions/feedback would be much appreciated and a suggestion box is located in the lobby and on the ‘contact us’ page of this website.

Complaints leaflet

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England.