Appointments

How to Make an Appointment

Appointments may be booked in several ways:

Online

Patients can book appointments up to 6 weeks in advance using online services.

eConsult

For non-urgent medical or administration enquiries please complete an online consultation . Your request will be reviewed and you will be advised of a timeframe when this will be actioned by. Please do not use this facility to communicate urgent medical concerns or to request repeat medication (please visit our prescribing page for more information). You will be redirected if the triage system identifies you should be contacting an alternative medical support service, for example a pharmacy for advice or 999 in an emergency.

Telephone

• All sites – Tel 0208 295 8280

We understand our telephone lines do get very busy and we appreciate your patience whilst we manage enquiries. If you are able to use an online facility to book appointments we would encourage you to use the NHS app or patient online access.

In Person

Patients can visit either site to book an appointment. Our team will advise you of the location for your appointment as this may be at either of our practice sites

Further Information

The Chislehurst Partnership provides bookable routine patient appointments with a variety of qualified clinicians. Please advise the person who books your appointment whether you would prefer a telephone or face to face consultation. We have asked our reception team to guide you to the most appropriate clinician for your needs. Routine appointments are for 10 minutes. Sometimes patients need longer and sometimes patients would like to address more than one problem in that visit. It may be necessary to book more than one appointment to address you concerns. Should you have more than one concern to discuss, then please consider booking a longer appointment.

Appointments are available to be booked online and via reception. Please note we are unable to give advice or book a telephone consultation for a patient who is outside the UK. If you are abroad you should seek advice from the nearest local service or contact us on your return.

Housebound Patients

Any patients who are known to be housebound and are unable to get to the surgery, please contact the practice by 10am should you require medical assistance for urgent/same day advice. Please be aware you may be contacted by a clinician other than a GP for example a Paramedic or a Nurse Practitioner.

Urgent appointments

Please inform the receptionist if you feel the matter is more urgent than the time slot you have been offered. If the problem is perceived to be so urgent that you need to be seen the same day please contact us as soon as possible so your problem can be triaged appropriately.

Choice of Practitioner

All patients have the right to express a preference for a particular practitioner; this should be stated when speaking to the reception staff at the time of booking. Staff will aim to offer you the next available non-urgent appointment. If your need is more urgent then please tell the staff and they will aim to offer you a sooner appointment but cannot guarantee with which practitioner

If you want a routine appointment please phone after 10.30 when the phone lines are less busy.

Interpreting and Translation Support

The Practice has a professional translating service to offer translation for patients whose first language is not English.

The service can also provide a BSL interpreter to provide sign language for patients with hearing difficulties.

Please advise Reception when making an appointment that you require this support, so this can be arranged for your appointment.

Did Not Attends (DNA’s)

Each year at least 1,000 patients do not keep their booked appointments. This equates to a 3-hour surgery each week, 2 days of a doctors time per month or almost 5 weeks of a doctors time a year.

Please be considerate, if you are unable to keep an appointment then please inform us so that we can use that appointment for someone else. This can be done 24 hours a day 7 days a week using the telephone messaging service on 0208 295 2464 Option 2 for both sites.